1. Who We Are
This Privacy Policy explains how Yuki Yama Niseko Snow Sports ("Yuki Yama", "we", "us"), operated by Yuki Kawashima, collects, uses, and protects your personal information when you use our website or make a booking.
Our contact address: Asahi, Kutchan-cho, Abuta-gun, Hokkaido, Japan
Email: [email protected]
2. Information We Collect
We collect personal information that you provide to us directly, including:
- Name — to identify your booking
- Email address — to send booking confirmations and communications
- Phone number / WhatsApp — to contact you about your lesson
- Lesson preferences and riding level — to tailor your session
- Any notes or special requests you include at the time of booking
We do not collect payment card details directly. Payments are processed securely by Stripe, our payment provider — your card details are handled by Stripe and never reach us.
3. How We Use Your Information
We use your personal information solely to:
- Confirm and manage your booking
- Contact you regarding your lesson details, meeting point, and any changes
- Respond to enquiries or support requests
- Comply with legal obligations where required
We do not use your information for marketing purposes without your explicit consent, and we never sell your data to third parties.
4. How We Store Your Information
Your information is stored securely and accessed only by Yuki Kawashima for the purposes of managing your booking. We retain your information for a reasonable period after your lesson to handle any follow-up enquiries, and then delete it.
We take reasonable precautions to protect your personal data from unauthorised access, loss, or disclosure.
5. Sharing Your Information
We do not share your personal information with third parties except:
- With trusted service providers that help us operate this website and manage bookings — Formspree (delivery of booking form submissions), Stripe (payment processing), and Google Analytics (website usage statistics) — each only to the extent necessary to provide their service
- Where required by Japanese law or legal process
- With your explicit consent
These providers may process data on servers located outside Japan. We never sell your data to anyone.
6. Photography & Social Media
Photos or videos taken during your session may be shared on our website or Instagram account (@yuki.kawashima). If you do not wish to appear in any published media, please let Yuki know at the start of your session and we will fully respect your request.
7. Cookies & Website Analytics
Our website uses Google Analytics, a web analytics service provided by Google, to understand how visitors use the site (such as which pages are most visited). Google Analytics uses cookies and collects usage information such as pages viewed, approximate location, browser, and device type. This information is transmitted to and stored by Google. We do not use it to identify individual visitors, and we do not use any advertising cookies.
You can opt out at any time by disabling cookies in your browser or by installing the Google Analytics Opt-out Browser Add-on. For details on how Google handles this data, see the Google Privacy Policy.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
To exercise any of these rights, please contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to check this page periodically.
10. Contact
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- WhatsApp: +81 80-9270-7759